Jobs at Bath | Digital, Data & Technology Group /jobs/Vacancies.aspx?cat=432&type=5 Latest job vacancies at Bath <![CDATA[IT Procurement Assistant (CH12004)]]> /jobs/rss/click.aspx?ref=CH12004 /jobs/rss/click.aspx?ref=CH12004 The AV视频 (UoB) is embarking on the next stage of its digital transformation journey. A key part of this is to transform the delivery of technology services. This work includes routine operations within DDaT, the Data Project, Digital Transformation Programme (DTP) and DDaT project portfolio.

The Procurement Assistant will provide support to the IT Procurement team in the provision of a professional, effective and knowledgeable service for the procurement and supply of IT hardware and software for the University’s staff and students.

You will provide accurate, timely and auditable assistance in the administration of the hardware and software procurement processes compliant with University Financial Regulations.

This role is offered on a full time (36.5 hours per week) permanent basis. 

AV视频 you 

  • Proficient in organising tasks effectively and adept in handling numerical data with precision and accuracy, ensuring inclusive approach and execution.
  • Approaches work with meticulous attention to detail, ensuring precision and thoroughness in all tasks performed.
  • Skilled in managing and navigating through tight deadlines and multiple workloads simultaneously, accommodating diverse perspectives and needs.
  • Displays effective written and verbal communication skills, embracing diverse communication styles in all interactions.
  • Demonstrates a nuanced approach in handling confidential and sensitive information, employing tact, discretion, and respect for diverse perspectives and backgrounds.
  • Competent using Microsoft Office products (word, outlook, teams excel, PowerPoint)
  • Is self-motivated with strong organisational and time management skills.
  • Able to work within a team, however also work independently when required
  • Have a passion for technology.

What we can offer you:

.

We consider ourselves to be an inclusive university, where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on our teams. 

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to .

Find out from our staff what makes the AV视频 a great place to work. Follow us and on Twitter for more information.

Closing Date: 29 Sep 2024

Department: Management, Specialist and Administration

Salary: £23,144 to £24,533

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Thu, 12 Sep 2024 00:00:00 GMT
<![CDATA[Desktop IT Support Engineer Team Leader (CH12067)]]> /jobs/rss/click.aspx?ref=CH12067 /jobs/rss/click.aspx?ref=CH12067 This is a great opportunity for you to develop your IT and Audio Visual(AV) career, if you have a background in or a passion for technology, we'd love to hear from you. You'd be joining our small, experienced standard support team in a 1st line support role working in a fast-paced environment where you will gain experience and exposure to a variety of challenges and problems that will build your expertise.

AV视频 the role 

You will work with the team to provide an outstanding IT service to both our students and staff. No two days will be the same, providing help and advice in person, via telephone and remote support as well as through our ticket management system (TOPdesk). You will play a key part in creating an exceptional IT infrastructure in our world-leading research and teaching focussed university.

 As part of our supportive team of 9 1st line service desk analysts, you will be supporting administrative, teaching, and learning activities across the university. Your key activities will include:

  • Rectifying faults and providing advice on a wide range of hardware including audio visual equipment, operating systems, and software.
  • Investigating and providing basic hardware and audio visual repairs
  • Assisting with the build and deployment of DDaT supported equipment to teaching/learning spaces, meeting rooms and offices as needed
  • Helping to develop our knowledge base and self-help guides
  • Work on projects/small works as required and as staff resource allows.

This role is offered on a full time (36.5 hours per week) permanent basis. 

AV视频 you 

You will be interested in developing your career within IT and AV and enjoy problem-solving software and hardware issues as well as getting hands-on in delivering great support. You will also have:

  • Great customer service skills with the ability to communicate with a wide range of people.
  • Either through study, personal interest or work you will understand one or multiple operating systems e.g., Windows, MacOS, Linux, mobile platforms and / or Audio Visual equipment.
  • Experience using a variety of common Office software.
  • Ideally have some experience of basic hardware repairs.
  • Be self-motivated.
  • Be able to work alone, in a team or with your peers.
  • Have excellent interpersonal skills.
  • Enjoy working in a customer facing fast paced environment and be able to multitask and prioritise effectively.

AV视频 the Department 

The AV视频 (UoB) is embarking on the next stage of its digital transformation journey. A key part of this is to transform the way in technology services are delivered. The Digital, Data & Technology Department (DDaT) is a passionate community of technical experts who provide digital, data and technology services that are accessible, relevant, and secure. We are motivated by helping people solve problems, be more effective in what they do today and innovating to raise the bar of what can be achieved in future. 

Significant change in service provision is anticipated and it is vital to have effective, proactive engagement with other departments and faculties. This will address a key improvement required within the Evolution project to develop and maintain strong partnerships with key stakeholders to deliver greater efficiency, coherence, cooperation and coordination.

What we can offer you:

.

We consider ourselves to be an inclusive university, where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on our teams. 

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to .

Find out from our staff what makes the AV视频 a great place to work. Follow us and on Twitter for more information.

*please note the job title Desktop Support Engineer Team Leader is for advertising purposes only. Your job title if successful in this position will be Senior Service Analyst (Standard Support).

Closing Date: 29 Sep 2024

Department: Management, Specialist and Administration

Salary: £30,505 to £36,924

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Thu, 12 Sep 2024 00:00:00 GMT
<![CDATA[Service Manager (Specialist Support) (CH11808R)]]> /jobs/rss/click.aspx?ref=CH11808R /jobs/rss/click.aspx?ref=CH11808R Are you a skilled Team Leader with a background in IT and/or Audio-Visual support and service delivery?

We have an exciting opportunity to lead a team focussed on the support of specialist and advanced IT and Audio Visual equipment, software and solutions supported by Digital, Data and Technology Group (DDaT), enabling the team to make a significant contribution to the on-going development of an exceptional service, and to provide support within a changing business, research and technical environment.

AV视频 the role

You will lead a small team of second line Senior Service Analysts supporting the learning, teaching, research, and administrative activities of the University. You will be actively involved in the day-to-day delivery of an effective IT Delivery Service to the University, acting as the point of escalation for incidents and changes and will provide technical expertise and line management in your area, whilst maintaining a supportive environment for your team members.

A typical day may see you and your team helping to set up and deploy equipment within a research laboratory or practical teaching laboratory, providing advice and guidance on specialist software requests, or installing software for a computational project across a wide range of hardware and operating systems. However, no two days are the same, as every single day brings its own new challenges and opportunities to gain experience.

You will also assist in developing IT Delivery and Operations support services, whilst maintaining positive relationships with the customer-base and staff within DDaT.

This post is to lead a small team dedicated to the second line specialist IT support of staff and students; however, you will be expected to collaborate with colleagues from other Support teams in support of their areas.

This role is offered on a full time (36.5 hours per week) permanent basis. 

AV视频 you 

An ideal candidate in this role will:

  • Be self-motivated.
  • Be able to work alone, in a team or with your peers.
  • Have excellent interpersonal, leadership and management skills, alongside an understanding of technology and demonstrable IT and/ or Audio Visual (AV) Support skills.
  • Have previous line management experience
  • Be able to demonstrate experience of supporting IT or Audio-Visual hardware, software, or services (1st and 2nd tier) ideally in an academic environment.
  • Display functional knowledge of IT Service Management principles and experience 
  • Work effectively in a customer service environment
  • Be familiar with using and supporting various operating systems, such as Microsoft Windows, Mac OS, Linux, and mobile operating systems.
  • Possess a deep understanding of hardware, software, associated technologies, and underlying operating system concepts.
  • Be looking to develop skills in all facets of IT and AV support, to support the diverse teaching and research capability of the University.
  • Enjoy working in a fast-paced customer facing environment and be able to multitask and prioritise effectively whilst providing a supportive and nurturing environment for your team to grow and develop.

What we can offer you:

.

We consider ourselves to be an inclusive university, where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on our teams. 

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to .

Find out from our staff what makes the AV视频 a great place to work. Follow us and on Twitter for more information.

Closing Date: 29 Sep 2024

Department: Management, Specialist and Administration

Salary: £37,999 to £45,163

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Wed, 11 Sep 2024 00:00:00 GMT
<![CDATA[Principal Engineer (M365) (CH12052)]]> /jobs/rss/click.aspx?ref=CH12052 /jobs/rss/click.aspx?ref=CH12052 This role is eligible for the DDaT New Starter Bonus* 

We are seeking a Principal Engineer (M365) to join our Digital, Data & Technology Group.

AV视频 the role 

The Principal Engineer role will play a key role in shaping and implementing the changes and improvements required to transform the service provision of technology services across the University. 

Reporting into their respective ‘Head of’ (Head of Technology Enablement & Support, Head of Infrastructure or Head of Platforms & Applications). This role forms part of the wider leadership team providing direction for the wider Delivery & Operations function. As an expert in their field, they will be responsible for the effective leadership for their technical and functional areas of responsibility.

The role will be responsible for engineering across a wide-ranging technology stack including on-premises solutions and cloud-based solutions. The Principal Engineer has the skills necessary to plan and manage all phases of work across the team, driving continual improvement, embedding good practices, processes, and methods. 

As a Principal Engineer you will be responsible for effective operational IT Service Delivery within your area, ensuring services are managed in accordance with agreed service levels, standards and policies. Working with the DDaT Portfolio team the role will be responsible for the effective planning and delivery of the Projects within your area, ensuring alignment to the agreed organisational priorities and adherence to the agreed project delivery and assurance framework. 

There is a market supplement of up to £7,000 available at our discretion, based on skills and experience.

Click Here for more information on the DDaT department.

AV视频 you 

  • Managing Microsoft 365 projects from initiation to completion, including planning, execution, monitoring, and ensuring project delivery within scope and schedule.
  • Building sustainable relationships across key stakeholders and managing organizational change, particularly related to Microsoft 365 initiatives, and the ability to facilitate smooth transitions for end-users.
  • Excellent verbal and written communication skills, with the ability to convey complex technical information to both technical and non-technical stakeholders.
  • Leading and guiding teams, including setting clear expectations, providing regular feedback, and recognising and addressing areas for improvement.
  • Having broad and deep knowledge of current IT technologies and their application in a Higher Education context.

DDaT New Starter Bonus* In addition to the great benefits DDaT has to offer, you can benefit from a £2,000 New Starter Bonus. £1,000 is payable after you have successfully completed 1 years' service. The remaining £1,000 will be paid once you have successfully completed 2 years' service. 

Please note this bonus is only applicable to certain roles in DDaT and is specified on the relevant job adverts.  Bonus payments will be pro rata for part time roles. 

*This bonus is subject to terms and conditions (see attached document).

What we can offer you:

.

We consider ourselves to be an inclusive university, where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on our teams. 

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to .

Find out from our staff what makes the AV视频 a great place to work. Follow us and on Twitter for more information.

Closing Date: 30 Sep 2024

Department: Management, Specialist and Administration

Salary: £46,485 to £55,295

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Mon, 09 Sep 2024 00:00:00 GMT
<![CDATA[Principal Developer (HR) (CH12054)]]> /jobs/rss/click.aspx?ref=CH12054 /jobs/rss/click.aspx?ref=CH12054 This role is eligible for the DDaT New Starter Bonus* 

We are looking for a Principal Developer (HR & Finance Systems) to join our Digital, Data & Technology Group.

AV视频 the role

The role will be responsible for a wide-ranging technology stack including SaaS, PaaS, Commercial off the Shelf as well as in-house custom developed applications, the Principal Developer has the skills necessary to plan and manage all phases of work across the team, driving continual improvement, embedding good practices, processes and methods.

As a Principal Developer you will be responsible for effective operational IT Service Delivery within your area, ensuring services are managed in accordance with agreed service levels, standards and policies. Working with the DDaT Portfolio team the role will be responsible for the effective planning and delivery of the DDaT Projects Portfolio, ensuring alignment to the agreed organisational priorities and adherence to the agreed project delivery and assurance framework.

You will be responsible for the day-to-day management of the teams within your area to ensure they have the resources and capabilities required and are working in collaboration with colleagues across the department to enable effective IT Service Delivery across operational services and projects. Liaising with senior stakeholders across the wider University and DDaT, being responsible for the Service Delivery, design, implementation and development of policies and processes within their functional area.

Working closely with your ‘Head of’ and in collaboration with the Business Engagement, Architecture and Portfolio Management functions, you will represent your technology area to play an integral part in shaping the strategic technology, IT Service Management and project delivery roadmaps for Platform and Applications.

There is a market supplement of up to £4,000 available at our discretion, based on skills and experience.

Click Here for more information on the DDaT department.

DDaT New Starter Bonus* In addition to the great benefits DDaT has to offer, you can benefit from a £2,000 New Starter Bonus. £1,000 is payable after you have successfully completed 1 years' service. The remaining £1,000 will be paid once you have successfully completed 2 years' service. 

Please note this bonus is only applicable to certain roles in DDaT and is specified on the relevant job adverts.  Bonus payments will be pro rata for part time roles. 

*This bonus is subject to terms and conditions (see attached document).

What we can offer you:

.

We consider ourselves to be an inclusive university, where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on our teams. 

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to .

Find out from our staff what makes the AV视频 a great place to work. Follow us and on Twitter for more information.

Closing Date: 30 Sep 2024

Department: Management, Specialist and Administration

Salary: £46,485 to £55,295

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Mon, 09 Sep 2024 00:00:00 GMT
<![CDATA[Research Infrastructure Engineer (CH12055)]]> /jobs/rss/click.aspx?ref=CH12055 /jobs/rss/click.aspx?ref=CH12055 This role is eligible for the DDaT New Starter Bonus* 

AV视频 the role

The Research Infrastructure Engineer will be a part of the Research and Computing team, responsible for the development and maintenance of the University's High-Performance Computing (HPC) services and Research Storage services, applying technical expertise to resolve complex problems, support an active and growing user community, generate innovative ideas and enhance the delivery of the HPC and storage services. 

You will methodically analyse and improve existing systems and processes, ensuring their security and performance. Ensure systems change management is carried out in accordance with agreed standards and procedures, creating and managing software test and development environments. You will therefore design, script, code, test and document the deployment and development of Open Source commercial and custom software using agreed standards and tools to achieve well-engineered bespoke systems, especially when linking existing systems or providing novel interfaces to existing data. 

You will provide advice and assistance on service and component availability, employ through-life planning models to ensure systems meet business needs and inform customers of supplier product developments and upgrades, advising on implementation. You till developing implementation plans for complex requests for change, evaluating risks to infrastructure integrity and reviewing effectiveness of change implementation. 

Provide and maintain stable HPC and research storage services, ensuring maximum operation of service, alongside providing technical support to the active community of Research Computing users. This would be through technical knowledge transfer, assisting them with utilising the resources, debugging and optimisation, through innovative solutions that enrich and enhance user experience and service delivery. 

Supporting outreach activities to enable exploitation of cloud research services by a broader user-base, represent the University within the HPC community through regional and national HPC centres and the HPC Specialist Interest Group, undertake research into suppliers, markets and product and service categories and overall be a trusted advisor and advocate between IT and key University stakeholders. 

There is a market supplement of up to £12,000 available at our discretion, based on skills and experience.

Click Here for more information on the DDaT department.

DDaT New Starter Bonus* In addition to the great benefits DDaT has to offer, you can benefit from a £2,000 New Starter Bonus. £1,000 is payable after you have successfully completed 1 years' service. The remaining £1,000 will be paid once you have successfully completed 2 years' service. 

Please note this bonus is only applicable to certain roles in DDaT and is specified on the relevant job adverts.  Bonus payments will be pro rata for part time roles. 

*This bonus is subject to terms and conditions (see attached document).

AV视频 you 

  • Experience of IT project management and more generally change management within a large organisation.
  • Detailed knowledge and experience of administering Linux servers and a working knowledge of Windows operating system.
  • Familiar with HPC technologies, including provisioning, job schedulers and low-latency interconnects.
  • Experience with HPC Job Schedulers such as SLURM, PBS and IBM LSF. 
  • Knowledge and experience in using one or more scripting languages, such as Bash, Python and SQL.
  • Experience with any cloud services such as Microsoft Azure, AWS and GCP. 
  • Understanding of parallel programming methodologies.
  • Experience in the design and delivery of training courses.

What we can offer you:

.

We consider ourselves to be an inclusive university, where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on our teams. 

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to .

Find out from our staff what makes the AV视频 a great place to work. Follow us and on Twitter for more information.

Closing Date: 30 Sep 2024

Department: Management, Specialist and Administration

Salary: £37,999 to £45,163

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Mon, 09 Sep 2024 00:00:00 GMT
<![CDATA[Desktop Support IT Technician (CH12018)]]> /jobs/rss/click.aspx?ref=CH12018 /jobs/rss/click.aspx?ref=CH12018 This is a great opportunity for you to develop your IT career, if you have a background in or a passion for technology, we'd love to hear from you. 

You'd be joining our small, experienced standard support team in either a 1st or 2nd line support role working in a fast-paced environment where you will gain experience and exposure to a variety of challenges and problems that will build your expertise.

Working in Standard Support 1st Line/Service Desk Team:

This team provides initial triage of all tickets/support requests received by DDaT Service Desk.

  • this may be done in person at the Service Desk - speaking to staff/students who walk up to the desk with a query, or responding to tickets
  • this may be done from home (where team staffing levels support option for hybrid working)

This team provides 1st line support for all standard use of equipment, software and services supported by DDaT and this may be done:

  • Through response to a ticket (including escalation to another support team when appropriate).
  • Through a remote support session on a user’s device.
  • Through a visit to a teaching/learning space, meeting room or office to investigate issue reported.
  • Manage booking, issue and return of DDaT loan equipment.
  • Assist with deployment of DDaT supported equipment to teaching/learning spaces, meeting rooms and offices as needed.

This role is offered on a full time (36.5 hours per week) permanent basis. 

AV视频 you

  • Previous experience of supporting IT or Audio-Visual hardware, software, and services.
  • Confident user of Microsoft Office products and able to provide advice and support on these products.
  • Experience of using email and calendaring software (preferably in a business or academic environment).

For an informal discussion about this role, please contact Sherilyn Elmes, Principal Service Manager (Standard Support) on ccssre@bath.ac.uk or Tim Jones, Service Manager (Standard Support) on Tim Jones tj411@bath.ac.uk

What we can offer you:

Find out more about our benefits.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our commitment.

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

Find out from our staff what makes the AV视频 a great place to work. Follow us and on Twitter for more information.

*please note the job title Desktop Support IT Technician is for advertising purposes only. Your job title if successful in this position will be Service Analyst (1st Line).

Closing Date: 22 Sep 2024

Department: Management, Specialist and Administration

Salary: £26,038 to £29,659

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Thu, 05 Sep 2024 00:00:00 GMT
<![CDATA[Service Analyst (Learning & Events Technology) (CH12016)]]> /jobs/rss/click.aspx?ref=CH12016 /jobs/rss/click.aspx?ref=CH12016 AV视频 the role 

The Service Analyst will provide a professional, effective, knowledgeable, and rapid support for all IT and/or Audio-Visual equipment and services (supported by DDaT) to staff and students as needed in the University. 

You will triage, resolve, or escalate support calls within agreed timescales using IT Service Management principles and logging system. You will assist with the deployment, removal and basic maintenance/support of all technology equipment supported by DDaT across all University spaces. 

This role will involve frequent handling of heavy objects/materials and occasional heavy lifting. They will assist with field support for all IT and/or Audio-Visual equipment supported by DDaT. You may be required to respond to urgent requests at short notice and so will need to be mobile across campus. 

Additionally, the role includes providing 2nd/3rd line support for the use of all Audio-Visual equipment, software, and services supported by DDaT, as well as 3rd line field support for all specialist use of Audio-Visual equipment, software, and services. 

Furthermore, the Service Analyst will offer consultation and guidance in the selection, purchase, and installation of all Audio-Visual equipment, software, and solutions. The role also encompasses the provision, maintenance, and support of the Innovations Lab, including training for staff and testing to resolve issues and meet new requirements.

AV视频 you 

This is an exciting opportunity for skilled professionals with a background in AV, Events or Learning Technology support and service delivery to join our Support Service within the AV视频 Digital Data and Technology Department. The University is currently changing the way its support service is provided, and the demand for learning technology and event technology is growing.

As a part of a dedicated LET team, you will be responsible for the provision of excellent support services to staff, students and events customers. The role will involve substantial contact with an array of audio-visual equipment, learning technologies and technology systems built into the facilities on campus. 

You will be highly self-motivated, able to work alone, and in a team, and have excellent interpersonal skills. Ongoing training is a requirement of the role and will be strongly encouraged for suitable candidates.

What we can offer you:

Find out more about our benefits.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our commitment.

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

Find out from our staff what makes the AV视频 a great place to work. Follow us and on Twitter for more information.

Closing Date: 29 Sep 2024

Department: Management, Specialist and Administration

Salary: £26,038 to £29,659

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Tue, 03 Sep 2024 00:00:00 GMT